Our Most Commonly Asked Questions

What is the turn around time after the order is placed?

Your order will be completed 7-10 business days upon approval of the art work. This excludes items ordered through our Promotional Products Department.

What type of art files do we prefer?

We prefer artwork in vector form (ai or eps or pdf) If you do not have a vector file, we will accept a large 300 (lpi) raster image (photoshop or jpg). Whatever form of art you have, we will accept and possibly rebuild.

Vector art:
Is art that does not degrade when it’s enlarged. Artwork that is blown up to 800% and is still legible with no fuzzy lines is vector art.
Raster Image:
Raster images like a photograph will degrade or lose quality upon enlargement.

How are screen printing and embroidery prices determined?

Screen printing prices are based on the following criteria:
1) Garment Cost
2) Quantity of garments being ordered
3) Artwork – the number of colors in your artwork
4) Number of imprint locations

How secure is shopping in the Online Shop? Is my data protected?

Screen printing prices are based on the following criteria:
Garment Cost
Quantity of garments being ordered
Artwork – the number of colors in your artwork
Number of imprint locations

Embroidery prices are based on the following criteria:
Garment Cost
Quantity of garments being ordered
Stitch count of your logo

Engraving Prices are based on per line of engraving and product that is ordered.

Do you have an art fee?

Screen Printing allows 1 hour of artwork for FREE! If you are exceeding that time period, you will receive a notice.

Embroidery has a one-time artwork fee of $25.00 for digitizing (turning graphic files into stitch files). We will keep this on file for all future orders.

Can I bring in my own items to be screen printed, embroidered, or engraved?

Yes. Just give us a call or stop by and we’d be happy to help!

Can you engrave wine glasses?

Yes we can. We can engrave on flat or round surfaces!

Do you engrave on jewelry?

We can engrave on flat surface jewelry that costs no more than $50.00.We prefer you seek a jeweler for pricier items.

What are your hours of business?

Monday – Friday 8:00 am to 5:00 pm.We are sometimes here working early or late so if you have a logistic issue, give us a call and we can work something out.

What can you emboss?

We can emboss, most bibles, pad folios, and leather book covers to name a few. We have four types of fonts from which to choose, plus 3 different colors (black, gold and silver) for personalization. Logos are best engraved rather then embossed.